Tape don’t lie. She’s a POS:
So, years ago, in NYC my car was towed to the tow pound. Classic NYC experience. My wife and I go to the pound, and I am rather amused by the whole thing. The woman behind the counter may have been the same one in Britt's video. She was rather large, and not very pleasant to deal with, maybe she had a bad day dealing with people like Britt all day.
Now, I am a strong believer in being nice to everyone until there is a reason to not be nice. Also, people who have unpleasant jobs probably don't love their job, and I do my best to try to make them feel good about their job. That night, I was in a really good mood despite the inconvenience of being out a couple of hundred bucks because I could not decipher the litany of parking signs on the street I parked on. I was very jovial with the woman behind the 6 inch thick plexiglass, and this woman would not crack a smile and she was quite surly. Maybe she was not used to happy customers or thought I was high or drunk.
That door swings both ways---everyone needs to just mellow out, be happy and not freak out every time there little routine is interrupted by something as trivial as having your car towed to the pound.
In the words of the Beatles:
The love you give, is the love you get. (Maybe most of the time, but not at the NYC tow pound).