I ate at a Burger King in I think Brookhaven? Maybe McComb? And it was the cleanest and nicest fast food place I've been in in years. Food was good and service was great. I actually like Burger King's breakfast, but the rare times I actually go to a burger king to get it they always seem like the most run down and understaffed stores.
Great example. The Burger Kings around Ridgeland/Madison/Gluckstadt are (or were, some have closed down) some of the worst-run restaurants I've ever seen. But even that old and tired brand can still have clean and well-run stores.
I don't think it's so much about them pushing corporate policy down as it is basically requiring owners to work the stores. I'm also unaware that their service has dropped. I don't go there because even knowing the line will be incredibly quick, I just can't make myself wait in a line like that. But would be interested in knowing what has changed.
That's part of what I meant by 'pushing policy down' to the store levels. A lot of franchises will take almost any applicant who can write the check, train said new franchisee for a few days, give them marketing materials and the menu, then tip their hats and say "good luck".
The system CFA has in place - where the owner of any given store is a partner with corporate, and that owner has been thoroughly trained and actually cares and has to maintain really tight oversight in his stores - is the best there is. Some others are going to similar models now to try to up their service and hopefully to gain a loyal following like CFA, to varying degrees of success. But you almost have to have a cultlike devotion to that atmosphere at the corporate level to spread it out as successfully as they have.
Truett Cathy died and took some of that devotion with him. Dan did a good job of maintaining it. And as a lot of companies find out in the third generation, I'm not sure the grandson in charge now has as much of that as his father or especially grandfather did, and I think you can tell. My interpretation is that it's all about corporate growth for him.
Service is down. They don't all love their jobs as much as they used to. Food orders gotten wrong, which has happened multiple times to me. Hell I've been to both Madison and Ridgeland stores lately and didn't get a "My pleasure". It's happened twice in the past month. Not the end of the world (maybe), but it's certainly a noticeable change.