Text Alerts Do Not Work

[CarolinaDundee]

I’ve got a USA mobile associated to Google Voice used to work fine at ToS. Signed up here, no validation code sent.

since the site offers other numbers put in my Australia number. No validation code sent.

as a sanity check sent myself a text to USA google voice number from Aus phone and it came through no problem

who can I work with to get this sorted?

 

[CarolinaDundee]

@BenSherman opened a support ticket with On3 on this and they take zero accountability. That’s fine it’s not a crisis. Just fyi and no rush on this I expect it’ll never work and that’s ok.

Your request (208885) has been updated. To add additional comments, reply to this email.

Brent (On3 Help Center) Apr 24, 2026, 17:30 EDT Hey There! Thank you for reaching out. Unfortunately, text alerts for this site are not something our support team handles directly. For assistance with that, we recommend reaching out to the site publisher as they will be best equipped to help you. Please don't hesitate to reach out if there is anything else we can assist you with. Best regards, On3 Support

 

[BenSherman]

The text alerts are not an On3 product. It’s something IC does via third party for its subscribers so that’s why On3 tech can’t help and you need to come to us directly.

Send a DM with your number to @MichelleHillison and she can troubleshoot.