I called the ticket office asking for my rep to find out they he left. I got no notice of this nothing, and it does not appear that I have been assigned a new one. Has anyone else experienced this?
RU Ticket Rep
- Thread starter RU Golfer
- Start date
My last 3 reps left. No big loss because the last 2 were useless. I had a female rep that was awesome. She was pro active and assisted whenever I had questions or requested a tweak to my tickets.
Needless to say the ticket office has been an abomination for the most part since I have been a season ticket holder.
I got a call from a new rep the other day but it went into voice mail. I have not returned it yet because my group is still undecided as to who is going and who isn’t this year. It was sort of a strange message suggesting I callback “today” to not miss out...
Ticket reps are allowed to quit without giving notice to RU season ticket holders? Shocking news, really.
Those lazy and ill mannered young people, dragging this country down to lower standards of behavior lol.
I got an e-mail containing a link to my season ticket renewals. After logging-in, the page that opened listed the name and contact info of my new ticket rep.
@RUgrad75 called the ticket office in early January. She was told at that time that they were "reassigning the new reps to account holders"...that was part of the delay in getting renewals started.
the problem is that no one gets up one day and says " I want to be a ticket rep for the rest of my life". it's a stepping stone to some other job. something to pay the bills. there will be a lot of turnover and attrition and we'll have new reps every year or so.
I have not had a problem with any of them. When one left the new one would always call and introduce him/herself.
My ticket rep has been great - very helpful and proactive. The ticket office is another story - a total and complete mess. Then there is the website - The ticket purchase and account service areas are something out of the late 1990's. Hobbs is ultimately responsible for all of these services and like many of the details on game day he has failed horribly.
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I really don't think that he was expecting the rep to call but maybe some sort of contact from the ticket office itself at some point...but I think you knew that.
My guy gave me his cell phone. Must have been a company phone cause when I called him somebody else answered and I thought I had the wrong number until they told me Matt was gone.
If Rutgers wants to manage their "valued season tix holders" like a shopped out service in Pun, India that's fine. But if they really want to treat them like a valued core group they could be a little pro-active and reach out. Even just an email like Hi, I johnny. I'm your new rep and I look forward to blah, blah, blah.
And yeah, they're a shopped out service but still an agent and reflective of the school.
and oh yeah, yeah. Once again it isn't the young reps. You're right. It is the leadership (or lack of).
Had a great convo with the new young man who just graduated from RU. So much that I requested he be the guy going forward. But warned him I would not be his best sell so don't make the switch until after I drop 3 of my 4.
got my email yesterday..funny, you can't just delete the parking. its locked.
try sending an email here to get linked to future ones?
[email protected]-one.com
our old rep, Analisa, was extremely pro-active. used to call to say when tickets were going on sale, called a few times during the year to check if we needed tickets for away games. But that's when it was in-house. It's been a downward spiral since she left.
Our last rep, Brian, left but no one bothered to change his voicemail. So when I called in August looking for tickets to Kansas I left a message..and then another...and then I found out he had left by reading something here on the boards.
sigh #Rutgers
I liked Meg Bloomquist when she ran the ticket office. Always was helpful in getting tix for me. Not sure that her and Mulcahy got along as she left after Bob was on board. Apparently Bob wanted a more professional ticket operation instead of the one he inherited. We are still searching for the holy grail of ticket operations at RU.
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anon_0k9zlfz6lz9oy
Guest
They have a job I wouldn't want I'll tell ya that. Imagine trying to sell people on a chris ash coached team?
That girl is going places.
Miss her and Lisa Gonzalez from the Scarlet R.
Someday I bet they will be either mandatory for Season Ticket holders or you won’t be allowed to bring in your own.
someone posted that green parking went down from 420 to 350. I haven't called my rep back yet so I'm not sure
@wheezer started a thread here about the parking going down:
https://rutgers.forums.rivals.com/t...king-pass-cost-went-down.162163/#post-3718861
https://rutgers.forums.rivals.com/t...king-pass-cost-went-down.162163/#post-3718861
I haven't received anything yet, no phone call, e-mail, carrier pigeon and I've been a season ticket holder since 2001. I guess they don't like me. That's OK I'm used to it by now, I've given up on Rutgers customer service.
I got a phone call from my ticket rep just about an hour ago. However, she was from Navy Athletics. I have received more attention, great customer service in my first year as a season ticket holder for Navy than 30 years at Rutgers. Sad.
Cushions went up from $50 to $55
Parking for Scarlet/Green/White/Yellow went from $60 per game to $50 per game -- where they were before last year's ill-advised price increase.
I just got an email from my college bookstore (not Rutgers) telling me that their records show I haven't ordered my textbooks for spring semester yet. I graduated 35 years ago.