OT- Wireless Network Connection Issue

[Knight Shift]

New Samsung Laptop running Windows 10 com.
Connected to Verizon FIOS router wirelessly.
Multiple Tabs open on Firefox.

1. Go to open a new tab, and I get:
"We can’t connect to the server at rutgers.forums.rivals.com.
If that address is correct, here are three other things you can try:

Try again later.
Check your network connection.
If you are connected but behind a firewall, check that Firefox has permission to access the Web."

2, Try Google Chrome:
"This site can’t be reached
www.google.com’s server IP address could not be found.

Try:

• Checking the proxy, firewall, and DNS configuration
• Running Windows Network Diagnostics

DNS_PROBE_FINISHED_BAD_CONFIG"

-----
3. If I disconnect my wireless connection, reconnect, and refresh the tab or refresh Chrome, the problem resolves itself.

4. The browser is connected to the internet, as I am playing YouTube, and the video is playing while this problem is occurring.

5. I checked power settings. No resolution.

6. The problem DID NOT occur when we were on our wireless network in our vacation home.

7. Nobody else in our house seems to have the same problem. Another computer running Windows 10 is OK, and two Macbooks are fine.

I ran windows update and rebooted several times. No resolution.

Seems to be a communication issue with my computer and the router?

Any thoughts?

 

[MadRU]

I was having similar issues using my iPhone to connect to this site. Then I updated to the latest iPhone OS release and now I am fine.

 

[iReC89]

If YouTube is working it sounds like a DNS issue. DNS servers tell the computer what google.com means. Any chance you set up IP/DNS manually at your vacation home? Make sure the wireless connection is set to use DHCP in IPv4.

You could run ipconfig /all at a command prompt and make sure the laptop is using the same DNS IP's as the working computers and go from there. You could also try to ping the problem domains from a command prompt and eliminate browser issues.

 

[Knight Shift]

If YouTube is working it sounds like a DNS issue. DNS servers tell the computer what google.com means. Any chance you set up IP/DNS manually at your vacation home? Make sure the wireless connection is set to use DHCP in IPv4.

You could run ipconfig /all at a command prompt and make sure the laptop is using the same DNS IP's as the working computers and go from there. You could also try to ping the problem domains from a command prompt and eliminate browser issues.

I will try that.

My IT support at work was less than helpful. Will try later today. Thank you!!

 

[RU4Real]

I will try that.

My IT support at work was less than helpful. Will try later today. Thank you!!

Any chance you connect to a VPN (like for work)?

It's possible that the browser has a DNS proxy configured for VPN access, which the machine can't connect to if it's not on the VPN.

Running an IPCONFIG at a command prompt is definitely the place to start - I would recommend running it with the "-ALL" argument so that you can collect both DNS and Default Gateway addresses.

 

[Knight Shift]

Any chance you connect to a VPN (like for work)?

It's possible that the browser has a DNS proxy configured for VPN access, which the machine can't connect to if it's not on the VPN.

Running an IPCONFIG at a command prompt is definitely the place to start - I would recommend running it with the "-ALL" argument so that you can collect both DNS and Default Gateway addresses.

WE connect to work using RDP, and I don't think it is the configuration of the browser that is causing the issue. (I really am stabbing at things here, and I know a little more than all of that weather forecast lingo, but not much).

I was using a Windows 7 computer without issue, and I can use a Windows 7. It's this specific Samsung Windows 10 machine that is busting my balls. My wife's LG laptop running Windows 10 and the kids' Macbooks have no issues. As usual, I'm the only one with issues in this house. :flushed:

 

[RU4Real]

Does IE work?

 

[Knight Shift]

Does IE work?

No. And neither does Chrome.

What's odd too, is when I am playing a You Tube Video, and it is supposed to automatically play the next video (Youtube is set to autoplay), sometimes I have to refresh my connection to get the next video to play. If I am busy, and I don't refresh the connection, sometimes, the connection refreshes itself an hour or two later and starts playing the next video.

 

[Knight Shift]

If YouTube is working it sounds like a DNS issue. DNS servers tell the computer what google.com means. Any chance you set up IP/DNS manually at your vacation home? Make sure the wireless connection is set to use DHCP in IPv4.

You could run ipconfig /all at a command prompt and make sure the laptop is using the same DNS IP's as the working computers and go from there. You could also try to ping the problem domains from a command prompt and eliminate browser issues.

DNS IP's are the same. Everything else checks out.

 

[RU Golfer]

I had a similar issue when I got a new asus router for my house. Everything connected fine except one computer, I went nuts for over a week. The best we can determine is it is some kind of hardware/driver issue that does not want to work with the router. It would connect and then i would get DNS issues. My router supports 2.4 and 5G, what i discovered is that I only got the issues on the 2.4 channel. I connected it to the 5G and have not had an issue since......I know it is not a great answer but that is what worked for me.

 

[iReC89]

If you are using RDP you probably have a VPN running. Try turning that off. Some VPN's allow web traffic to be directed through the VPN ,meaning you are using the internet connection at work to browse on the device remotely even outside of the RDP session.

First 4 steps here look worth trying. I wouldn't do step 5.
http://windowsreport.com/dns_probe_finished_bad_config-windows-10/

Long shot - Routers allow you to limit the number of connected clients. If a low number was set, adding 1 more device over the limit may cause connection issues.

 

[LSRF]

Are you running antivirus on the new machine? If you are, checkout the firewall setting. It may be too restrictive, maybe set to Public. Change to Home/Private and see it that helps.

 

[SouthJerseyRU]

Could be an issue with 2.4GHz vs 5GHz networks as stated by the poster above. In short 5GHz is faster but provides less range, the higher frequency makes it harder to go through walls. 5GHz is also a "less crowded" area of the radio spectrum, as several home devices such as microwaves, cordless phones and other things use 2.4GHz radio waves.

Try switching between one or the other to see if it makes a difference, on most routers you will see your router name and your router name-5g. If far away from your router and the connection goes through many walls use 2.4GHz, if closer and you have a lot of interference, use 5GHz.

Also good point from the other poster about connections, I'm guessing the newer fios routers are better, but older ones used to have problems with their ARP table (place where addresses from different devices in your house is stored) giving the same device multiple spots, which would fill the table. The solution used to be to delete devices manually from the browser interface to the router. I'm not sure if that is still the case though, google your router name and arp table.

 

[RU4Real]

The more I think about it... I betcha it's the 7th Fetzer Valve.

 

[Knight Shift]

I had a similar issue when I got a new asus router for my house. Everything connected fine except one computer, I went nuts for over a week. The best we can determine is it is some kind of hardware/driver issue that does not want to work with the router. It would connect and then i would get DNS issues. My router supports 2.4 and 5G, what i discovered is that I only got the issues on the 2.4 channel. I connected it to the 5G and have not had an issue since......I know it is not a great answer but that is what worked for me.

Could be an issue with 2.4GHz vs 5GHz networks as stated by the poster above. In short 5GHz is faster but provides less range, the higher frequency makes it harder to go through walls. 5GHz is also a "less crowded" area of the radio spectrum, as several home devices such as microwaves, cordless phones and other things use 2.4GHz radio waves.

Try switching between one or the other to see if it makes a difference, on most routers you will see your router name and your router name-5g. If far away from your router and the connection goes through many walls use 2.4GHz, if closer and you have a lot of interference, use 5GHz.

Also good point from the other poster about connections, I'm guessing the newer fios routers are better, but older ones used to have problems with their ARP table (place where addresses from different devices in your house is stored) giving the same device multiple spots, which would fill the table. The solution used to be to delete devices manually from the browser interface to the router. I'm not sure if that is still the case though, google your router name and arp table.

The 2.4/5 thing may have been the issue. Our Verizon router is new as of August. I was running 5G when the problem kicked in. The other thing I noticed is that that the problem is worse when I am further from the router.

Wireless connection in our vacation home (DSL at 5 MbS (yes, that is correct)) runs better than this stupid Gigabit connection.

 

[Knight Shift]

Spoke too soon. Issue is persisting. Will keep chopping.

 

[czxqa]

It's the transponder under your flux capacitor. Take it out, turn it around and put it back in. It's that simple.

 

[RU4Real]

It's the transponder under your flux capacitor. Take it out, turn it around and put it back in. It's that simple.

Back in the day we used to have a lot of fun installing big electrolytic capacitors backwards.

 

[czxqa]

Back in the day we used to have a lot of fun installing big electrolytic capacitors backwards.

That's funny. Unless you're the poor slob who has to clean up the mess after they overheat and blow.

 

[rurichdog]

I like how you threw your company helpdesk under the bus. If they can get you connected to your company resources, they did their job.

 

[Knight Shift]

If you are using RDP you probably have a VPN running. Try turning that off. Some VPN's allow web traffic to be directed through the VPN ,meaning you are using the internet connection at work to browse on the device remotely even outside of the RDP session.

First 4 steps here look worth trying. I wouldn't do step 5.
http://windowsreport.com/dns_probe_finished_bad_config-windows-10/

Long shot - Routers allow you to limit the number of connected clients. If a low number was set, adding 1 more device over the limit may cause connection issues.

Well, you win a prize. I was not logged into work for most of yesterday and had now problems. Then I logged into work (yes, we do use a VPN), and the problems cropped up again. I toggled the VPN on and off to recreate and fix the problem.

Microsoft offers a fix, but it is over my pay grade.
https://support.microsoft.com/en-us...he-internet-after-you-connect-to-a-vpn-server

I like how you threw your company helpdesk under the bus. If they can get you connected to your company resources, they did their job.

Not really. We have a lot of employees who work from home, so internet connectivity on our native machines at home can be important since running videos and other programs over the internet when remotely logged in can be slow on the remote computer.
Our IT support actually does an excellent job, but on this one, they missed something. It happens. We still like them.