Have a trial account with my new car, which expires May 2. Received this e-mail today:
"We want to let you know that you have a subscription scheduled to renew on 05/02/2023. On that date the Visa card that you provided ending in 9XXX will be charged $31.05, which includes fees and taxes. That amount may change if there is recent activity on your account. To view the details of your account or update your payment method if this card is no longer valid, go to siriusxm.com/register to register and login to your online account."
-So, I tried logging on. I have had an account, and I could always logon to make changes to my account, but they usually required a chat or a telephone call to cancel. I could not log on. The website kept prompting me to register and provide answers to 3 security questions. I did this multiple times, and could not get past the registration screen. Tried this 3 separate days on two separate computers and browsers. No dice.
- Started the chat. The chat crashed twice when I told them I wanted to cancel.
- Tried calling. When I picked the option to cancel, I was told to call back between 8 am-4 pm Monday-Friday.
-Called again, this time I asked for renew subscription. Got a customer service rep, presumably in India. They are always so pleasant but difficult to get what you want. I tell her I want to cancel instead of renewing. She told me I had to call back on May 2, 2023. I told her that would not work because my credit card would be charged that day and that in the past that happened at the stroke of midnight. She assured me this would not be a problem. I told her I would not be available because I would be out of the country on May 2. She puts me on hold to talk to her supervisor.
She comes back with, I can put your account on hold for 2 weeks and then you can call us when back from vacation. I tell her no. Puts me on hold. She tells me they can put my account on hold for 6 months and it will reactivate, and I can call back then. I tell her no. She puts me on hold.
Finally, she comes back and tells me I can cancel. 15 minutes of wasted time plus the time spent trying to login and register.
Anybody else go through something like this? Hope they go out of business.
"We want to let you know that you have a subscription scheduled to renew on 05/02/2023. On that date the Visa card that you provided ending in 9XXX will be charged $31.05, which includes fees and taxes. That amount may change if there is recent activity on your account. To view the details of your account or update your payment method if this card is no longer valid, go to siriusxm.com/register to register and login to your online account."
-So, I tried logging on. I have had an account, and I could always logon to make changes to my account, but they usually required a chat or a telephone call to cancel. I could not log on. The website kept prompting me to register and provide answers to 3 security questions. I did this multiple times, and could not get past the registration screen. Tried this 3 separate days on two separate computers and browsers. No dice.
- Started the chat. The chat crashed twice when I told them I wanted to cancel.
- Tried calling. When I picked the option to cancel, I was told to call back between 8 am-4 pm Monday-Friday.
-Called again, this time I asked for renew subscription. Got a customer service rep, presumably in India. They are always so pleasant but difficult to get what you want. I tell her I want to cancel instead of renewing. She told me I had to call back on May 2, 2023. I told her that would not work because my credit card would be charged that day and that in the past that happened at the stroke of midnight. She assured me this would not be a problem. I told her I would not be available because I would be out of the country on May 2. She puts me on hold to talk to her supervisor.
She comes back with, I can put your account on hold for 2 weeks and then you can call us when back from vacation. I tell her no. Puts me on hold. She tells me they can put my account on hold for 6 months and it will reactivate, and I can call back then. I tell her no. She puts me on hold.
Finally, she comes back and tells me I can cancel. 15 minutes of wasted time plus the time spent trying to login and register.
Anybody else go through something like this? Hope they go out of business.
