We went years ago. If you are used to Disney or Universal or even Hershey, Dollywood will be disappointing. It is closer to Dorney Park. We experienced closed rides, closed gift shops, ride lines that crossed each other, and a general Carny atmosphere. That being said, Pigeon Forge and the "greater" Gatlinburg area was a hoot. There are dozens of antique shops, several distilleries, a ski resort, a bunch of Medieval Times type dinner/contest areas with varying themes, luxury cabin rentals, a minor league baseball team in Kodak, and a quick trip to Asheville; to be had.
Just watch the traffic lights. They are all numbered. People will give you directions by saying go to traffic light number 9 and turn. If you count nine traffic lights, you will be in North Carolina.