I personally prefer the physical paper tickets, mainly because of the ability to keep them as memento's of special events. I still have a few from games I went to that were meaningful to me (RU/Louisville, Aaron Boone Homerun in game 7 against Red Sox, a Cowboy's game with my son in Jerry World, etc). That said, everything is clearly going mobile and the majority of people now can handle it without issue on their phones. I understand there may be some seniors who struggle, but to expect an entity to build their ticket process around those constraints makes no sense. Paper tickets are also more subject to fraud. RU offered an option to get paper for $10. That seems like a more than reasonable solution for the limited population who truly needs it. And honestly, if $10 is enough to be a burden, I personally might re-think buying tickets in the first place and focus on more critical needs. To each their own though....