For Valentine’s Day last month, my wife was able to get reservations for a very high-end restaurant, generally acknowledged as one of the best in the world. It wasn’t cheap at $700 each, but we were looking forward to the experience.
The food was incredible for each of the 9 courses provided. The service was excellent, generally speaking, and at the end of the meal they provided a nice departing gift, however, we did note a few things that surprised us over the course of the meal.
The Valentine’s Day menu was supposed to start with a glass of Dom Perignon, but instead, they served a rose champagne. Very nice, but not as advertised. We noticed a few different times the servers reached across us to retrieve a dish or refill our water glasses. A couple of times, they started to take our plates before we had finished. For one course, the server shaved an extremely generous portion of truffle but was a bit sloppy, with a couple of pieces even falling on the table. In places like this, presentation is nearly as important as preparation. Still, we thoroughly enjoyed the experience, but afterwords discussed how this restaurant compared to others we have been to.
When we got back home, my wife called the manager and told him about our experience and thought he might appreciate the feedback. He expressed his appreciation for her feedback, apologized for the shortcomings, and said the restaurant would refund the full cost of the dinner and ship a bottle of Dom Perignon to us. Two days later, our credit card was credited in full. We received the bottle of Dom Perignon 2006 today.
We certainly didn’t request, nor expect any sort of adjustment to our bill, as we enjoyed the food and overall experience. It just shows the restaurant’s committment to total excellence and satisfaction.
The food was incredible for each of the 9 courses provided. The service was excellent, generally speaking, and at the end of the meal they provided a nice departing gift, however, we did note a few things that surprised us over the course of the meal.
The Valentine’s Day menu was supposed to start with a glass of Dom Perignon, but instead, they served a rose champagne. Very nice, but not as advertised. We noticed a few different times the servers reached across us to retrieve a dish or refill our water glasses. A couple of times, they started to take our plates before we had finished. For one course, the server shaved an extremely generous portion of truffle but was a bit sloppy, with a couple of pieces even falling on the table. In places like this, presentation is nearly as important as preparation. Still, we thoroughly enjoyed the experience, but afterwords discussed how this restaurant compared to others we have been to.
When we got back home, my wife called the manager and told him about our experience and thought he might appreciate the feedback. He expressed his appreciation for her feedback, apologized for the shortcomings, and said the restaurant would refund the full cost of the dinner and ship a bottle of Dom Perignon to us. Two days later, our credit card was credited in full. We received the bottle of Dom Perignon 2006 today.
We certainly didn’t request, nor expect any sort of adjustment to our bill, as we enjoyed the food and overall experience. It just shows the restaurant’s committment to total excellence and satisfaction.
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