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Cannot Access Premium Content

R

RUCHA

Redshirt
May 7, 2007
1,389
11
0
Are any premium members having problems accessing premium content (i.e. Roundtable and articles)? When I try to access premium content, I get a pop-up window to either sign up for premium or log in. I am already logged in however and the window does not go away. This occurs on all of my devices.
 
B

Block R

All-Conference
Jan 28, 2004
4,865
4,104
0
RUCHA said:
Are any premium members having problems accessing premium content (i.e. Roundtable and articles)? When I try to access premium content, I get a pop-up window to either sign up for premium or log in. I am already logged in however and the window does not go away. This occurs on all of my devices.
Click to expand...
Not having that problem. Your premium stripe is gone so maybe there's an issue with your account? I think the last person with this problem had a change in credit cards that was not reflected so auto-renewal failed.
 
R

RUCHA

Redshirt
May 7, 2007
1,389
11
0
Block R said:
Not having that problem. Your premium stripe is gone so maybe there's an issue with your account? I think the last person with this problem had a change in credit cards that was not reflected so auto-renewal failed.
Click to expand...
Yup, that's the reason. Got a new credit card because old one expired. Thank you!
 
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