ON3 is horrible

[Joe Cobb]

Can't post in the West end Zone, but can here... won't let me change payment method, says I'm subscribed but I don't have posting privileges. I've emailed and called, and they (On 3) keeps telling me, yeah your subscription has expired just entire your info here... which again, WON'T let me do it. The save payment method button is greyed out and and I send them a snapshot, and they say... oh it's not.

Geez. Anyone else have an issue like this?

 

[UrHuckleberry]

View attachment 1142082

View attachment 1142086


Can't post in the West end Zone, but can here... won't let me change payment method, says I'm subscribed but I don't have posting privileges. I've emailed and called, and they (On 3) keeps telling me, yeah your subscription has expired just entire your info here... which again, WON'T let me do it. The save payment method button is greyed out and and I send them a snapshot, and they say... oh it's not.

Geez. Anyone else have an issue like this?

I haven't. Have you emailed Chris directly? @Chris Ard

 

[Joe Cobb]

I haven't. Have you emailed Chris directly? @Chris Ard

yep. earlier today

 

[dpic73]

yep. earlier today

He told me once that he sees a DM before an email, if you have access to that function in this forum.

 

[Joe Cobb]

It's this vicious circle of silliness...

So it say I don't have a subscription...

So I click join now...

but is says I'm subscribed, so I got to subscription settings...

and it says update payment method, but it won't let me.

Confusing as heck

 

[UrHuckleberry]

It's this vicious circle of silliness...
View attachment 1142128
So it say I don't have a subscription...

So I click join now...
View attachment 1142131
but is says I'm subscribed, so I got to subscription settings...

and it says update payment method, but it won't let me.

Confusing as heck

Sent Chris a DM for you, in case you were unable.

 

[Joe Cobb]

Clearly we can all be unified in this right?

I'm being silenced by On 3.

 

[Joe Cobb]

Sent Chris a DM for you, in case you were unable.

Thank you. Nope don't think I can do much other than post here.

 

[firegiver]

Thank you. Nope don't think I can do much other than post here.

Weigh in with your IM BACK message on WZ once this gets fixed. I'm certain this is some dumb backend glitch that an actual person will have to correct the robots on.

 

[Joe Cobb]

Still the same thing.

On 3 now wants me to "prove" I've paid. Lort help me.

 

[Chris Ard]

View attachment 1142082

View attachment 1142086


Can't post in the West end Zone, but can here... won't let me change payment method, says I'm subscribed but I don't have posting privileges. I've emailed and called, and they (On 3) keeps telling me, yeah your subscription has expired just entire your info here... which again, WON'T let me do it. The save payment method button is greyed out and and I send them a snapshot, and they say... oh it's not.

Geez. Anyone else have an issue like this?

@JoeCobb, morning.

This has affected a lot of users across the entire network, thousands. Larry and Paul, for example, have a comp and they, too, were locked out of posting last weekend for hours. Customer service had to address it. (We don't have anything in our admin on the local level to fix it. The only thing I have in my local admin is content publishing).

At your convenience, email [email protected]. Please feel free to copy me on the email. My email is: [email protected] (no "H" in the email).

In the subject line, write: URGENT - Tigerillustrated.com (Posting disabled)

In the message, give them your username, your password, the exact email address tied to that username and the nature of the issue. They can flip a trigger that should quickly restore posting.

 

[Joe Cobb]

Thanks to all of you in this thread keeping me sane for the last few days.

Appreciate it.

 

[UrHuckleberry]

@JoeCobb, morning.

This has affected a lot of users across the entire network, thousands. Larry and Paul, for example, have a comp and they, too, were locked out of posting last weekend for hours. Customer service had to address it. (We don't have anything in our admin on the local level to fix it. The only thing I have in my local admin is content publishing).

At your convenience, email [email protected]. Please feel free to copy me on the email. My email is: [email protected] (no "H" in the email).

In the subject line, write: URGENT - Tigerillustrated.com (Posting disabled)

In the message, give them your username, your password, the exact email address tied to that username and the nature of the issue. They can flip a trigger that should quickly restore posting.

Thank you!