I sit behind the bench and am frankly shocked at the abusive language that is used.
As a student athlete, the worst language I ever heard out of my coach's mouth was 'rats'.
I received a call on Thursday as I was going through airport security. Asked them to call back Friday, they did, confirmed the security code on my card and that was it.
They have a new system and new reps. My guy was extremely accommodating with the call back. No complaints.