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Chris Harmon

Chris Harmon

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    Good evening Chris! I am needing to update my credit card on account, however, when I go to manage subscriptions it keeps saying I do not have any subscriptions through on3. I can't find how to update my information and afraid next payment will decline due to card being deactivated due to fraud.
    Chris Harmon
    Chris Harmon
    When you are on the message board, click on your User Icon near the top right of the screen. A dropdown menu will pop up, and you can select SETTINGS. On the Settings screen, you will see the "Settings" header, and underneath that are links for 'Profile', 'Subscriptions' and 'Transactions'.

    If you click on 'Subscriptions' or 'Transactions', I believe there is a link to change your payment method.
    Chris Harmon
    Chris Harmon
    They have changed some things recently. If that doesn't work, the easiest thing to do would be to email [email protected], and they should quickly contact you to get it sorted. But feel free to email me at [email protected] and I can further assist you.
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